First: check the basics
- Re-check the amount and account details you sent match exactly what you meant to send.
- Check your own mobile money app to confirm the transfer actually left your account.
- Give it a reasonable amount of time before assuming something is wrong — confirmations aren't always instant.
Still not showing? Contact the agent
Message the same agent you used for the transaction, and include: the amount, roughly when you sent it, and your DBBet account phone number. This is the fastest way to get it checked.
What not to do
- Don't send the transaction again before confirming the first one truly failed — you risk paying twice.
- Never share your password, OTP, or PIN to "speed up" a fix — no legitimate process requires it. See our account security guide.
- Don't assume the worst immediately — most delays resolve once the agent checks the transaction.
Still unresolved?
If the agent hasn't responded after a genuine attempt to reach them, or the issue still isn't resolved, contact us directly.
Payments
Frequently asked questions
How long should I wait before worrying?
We don't have an independently confirmed processing time to give you. If it's taken noticeably longer than your previous transactions (or this is your first one and it's been a while), it's reasonable to check in with the agent.
Should I just send the deposit again?
No — confirm with the agent first that the original transfer didn't go through. Sending a second deposit before confirming risks paying twice.
The agent is asking me to confirm my PIN to "process" the issue — is that normal?
No. No legitimate troubleshooting step ever requires your PIN, password, or OTP. Stop the conversation and see our account security guide.
What if the agent isn't responding at all?
Try the second agent contact listed on our agent page. If neither responds, contact us directly.